Candle Roots™

Supplies Return Policy (Waxes, Wicks & Candle-Making Supplies)

Due to the nature of candle-making supplies, including waxes, wicks, and decorative add-ons, all supply purchases are final sale. We do not accept returns, exchanges, or cancellations once an order has been placed.

Please review product details carefully before purchasing. Because these items are used in the candle-making process, we’re unable to restock or resell them once they leave our studio.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can assist.

All orders are shipped via USPS.

Please allow up to 7 business days for your order to be processed and shipped. Processing time does not include transit time. Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping timelines may vary based on order volume, holidays, or USPS delays, which are outside of our control.

At this time, we are not responsible for delays, lost, or stolen packages once they are in the care of USPS.

If you have any questions about your order or shipping status, feel free to reach out—we’re happy to help.

Back to Playroom

All in-store pickup orders require processing time. Same-day pickup is not available. Orders will be ready for pickup at least 3 business days after the day your order is placed online.

Once your order is ready, our team will contact you directly with pickup instructions. Please wait for confirmation before coming to the shop to ensure your order is prepared and ready.

If you have questions about your pickup timeline, feel free to reach out—we’re happy to help.