Question 1

How much does it cost?

Accepted Answer

Candle-making experiences start at $35 and vary depending on the vessel you choose. Our signature vessels range from $35 to $60+. Want to make it extra fun?  We offer mica color dyes and decorative wax add-ons for an additional cost so you can customize your creation. When you book, a $5 per person reservation fee secures your seat and is credited toward your candle-making session.

We can’t wait to pour with you!

Question 2

How does the reservation deposit fee work?

Accepted Answer

To reserve your spot, a $5 reservation fee per participant is required. This fee secures your seat and is applied as a credit toward your candle-making session. However, the credit only applies to participants who attend and create candles. For example, if you reserve for three participants ($15 reservation fee) but only two participate in candle-making, you’ll only receive a $10 credit.
Please note, the reservation fee is non-refundable. If you need to cancel, your fee will be retained as a credit for future bookings or purchases. By reserving your spot, you ensure your seats are exclusively held for your selected date and time, making them unavailable to others.

Question 3

Are reservations required or do you accept walk-ins?

Accepted Answer

We donot accept walk-ins. it’s highly suggested that you make a reservation so that we can accommodate you better. If you do not have a reservation and walk-in then seating is subject to availability, and while we’ll do our best to fit you in, reservations help ensure you’ll have a spot during busy times.

Question 4

Is candle making suitable for all ages?

Accepted Answer

Our candle-making experiences — including workshops, classes, and our candle bar — are thoughtfully designed for guests ages 9 and up.

We know every child is different, and parents know best! If you feel your younger creative can follow instructions and work carefully with close supervision, we’re happy to welcome them.
Please note that due to limited space, we’re unable to accommodate infants, strollers, or baby seating. Because our process involves warm wax, fragrance oils, and hands-on materials, active parental support is strongly encouraged for younger participants.

Safety is always our top priority, and we’re committed to creating a glowing, enjoyable experience for every guest. Thank you for helping us keep the magic safe for all.

Question 5

Can I bring my own food and beverages?

Accepted Answer

Yes, here at Mission Crafts we are a BYOB space, so please feel free to bring those beverages and light snacks (Ex chips, candy, soda, etc). Note that you will need to bring your cups as we do not provide any of these items. If you come for your reservation with party platters (Ex charcuterie boards, sandwich/fruit trays, cupcakes, or any of the like) Your initial reservation fee will not be credited back to you as we will utilize this fee as a cleaning deposit. Limit one bottle of wine per pair, liquor is not allowed and there is a corking fee of $3 per bottle of wine.

Question 6

Is Pixywicks a family-friendly space, and are there any behavior guidelines for guests?

Accepted Answer

Absolutely! Pixywicks is a family-friendly environment where we welcome guests with positive attitudes and good vibes. To keep the atmosphere fun and enjoyable for everyone, we kindly ask all guests to avoid excessive public displays of affection (PDA) and to treat others with respect. Please note that we reserve the right to refuse service or ask guests to leave if their behavior disrupts the experience for others. Our goal is to create a welcoming and enjoyable space for everyone.

Question 7

Will I learn about candle-making during the session?

Accepted Answer

Our candle-making sessions are all about having fun and creating your own unique scented candle! These experiences are designed for entertainment rather than learning the ins and outs of candle-making. While we’ll guide you through the process, the focus is on enjoying yourself, not on detailed teaching or training. It’s a creative and relaxing activity, perfect for making memories and a custom candle to take home!

Question 8

Can I bring my own materials?

Accepted Answer

We kindly ask that guests do not bring any outside materials, such as vessels, fragrance oils, or other candle-making supplies. At Mission Crafts, we provide everything you need to create your candle, including a variety of high-quality materials and tools. This ensures a consistent and enjoyable experience for everyone while maintaining the safety and quality of the process.

Question 9

How long does the process take?

Accepted Answer

The Candle-Making process typically ranges from 1 hour to 1.5 hours. During this time, you'll have the opportunity to perfect your ideal scent and allow your candle to dry. While your candle is drying, feel free to enjoy our store's vibrant atmosphere, complete with entertaining games, or venture out to explore the surrounding area, which has a variety of restaurants and fun shops.

Question 10

What if I'm late for my reservation?

Accepted Answer

Late Cancellation & No-Show Policy

We understand that plans can change, but due to the preparation involved in our candle-making experiences, we have the following cancellation policy:

Cancellations made 24 hours before your scheduled session will incur a $10 fee.

Same-day cancellations will incur a $25 fee.

No refunds will be issued for cancellations. Your reservation deposit will not be credited back if you cancel or do not show up for your session.

If you anticipate being late for your reservation, please contact us by phone or email to inform us in advance. If we do not receive notification and you are more than 30 minutes late, your reservation will be canceled, and your card will be charged a $25 fee. Unfortunately, no credit or refund will be provided for missed reservations.

By booking with us, you acknowledge and agree to this policy.

Question 11

What’s the difference between the Candle Bar, Experience and a Class?

Accepted Answer

Candle Bar: This is a hands-on, creative candle-making activity where you can select your custom scent, choose a vessel, and add fun extras such as add-ins and dye to personalize your candle.
Experience: A themed version of the Candle Bar, offered monthly with different themes. The vessels and add-ins are themed, but regular options are also available for those who prefer a non-themed experience.
Class: These are more detailed, instructor-led sessions lasting 2 hours. They are ticketed events with a specific theme, and you’ll receive all the necessary materials, including a vessel and selected fragrance for the class.

Question 12

Can I take my Candle home that day?

Accepted Answer

Yes, you can take your candle home the day of. The candle will take anywhere from 30 minutes to an hour to dry. You also have the option to pick up your candle at a later time as well if you desire.

Question 13

Where do I park when arriving at the store?

Accepted Answer

When you and your guest arrive at Mission Crafts you can find parallel parking options along the street side of the 1010 building [ S.Flores, Guenther or Rische]. There is also a smaller lot next to the Opportunity Home parking lot [ with white cars] that you can park in. Please do not park in Opportunity Home.

Question 14

What kinds of payments do you accept?

Accepted Answer

We are a cashless store and accept all major credit cards, as well as digital payment methods including Apple Pay, Cash App, Venmo, and PayPal.

Question 15

What is your refund policy?

Accepted Answer

At Mission Crafts, each candle and fragrance creation is a hands-on, custom experience designed by you. Because every product is personally crafted by our guests, we are unable to offer refunds based on scent preference or final product outcome. However, your experience matters deeply to us, and we are committed to making it right when something doesn’t feel up to our standards.

Workshops & Candle Making Experiences
All bookings are non-refundable, as materials and staff time are reserved in advance.
If you are unable to attend, we are happy to offer:
One-time rescheduling with at least 24 hours’ notice
Store credit for a future visit 
Custom Creations
Because guests design and pour their own candles and fragrances, we do not offer refunds for:
Scent selection preferences
Strength or throw of fragrance
Aesthetic outcomes (color, topping, finish)
If Something Goes Wrong
If there is an issue caused by our team or materials (for example: improper wick, fragrance issue, or product defect), we will gladly:
Remake your candle, or
Offer a replacement experience or store credit
Our Promise
We pride ourselves on guiding you through the process with care, creativity, and expertise. If at any point during your visit you are unsure about your scent or design, please let our team know—we’re here to help you create something you’ll love.

FREQUENTLY ASKED
QUESTIONS

Frequently asked questions

How much does it cost?

How does the reservation deposit fee work?

Are reservations required or do you accept walk-ins?

Is candle making suitable for all ages?

Can I bring my own food and beverages?

Is Pixywicks a family-friendly space, and are there any behavior guidelines for guests?

Will I learn about candle-making during the session?

Can I bring my own materials?

How long does the process take?

What if I'm late for my reservation?

What’s the difference between the Candle Bar, Experience and a Class?

Can I take my Candle home that day?

Where do I park when arriving at the store?

What kinds of payments do you accept?

What is your refund policy?

FREQUENTLY ASKED QUESTIONS

Frequently asked questions

How much does it cost?

How does the reservation deposit fee work?

Are reservations required or do you accept walk-ins?

Is candle making suitable for all ages?

Can I bring my own food and beverages?

Is Pixywicks a family-friendly space, and are there any behavior guidelines for guests?

Will I learn about candle-making during the session?

Can I bring my own materials?

How long does the process take?

What if I'm late for my reservation?

What’s the difference between the Candle Bar, Experience and a Class?

Can I take my Candle home that day?

Where do I park when arriving at the store?

What kinds of payments do you accept?

What is your refund policy?

​

​

FREQUENTLY ASKED
QUESTIONS